The Implementation Services Manager will gather and understand new clients’ business requirements and then implement the solution to meet these requirements. The successful candidate will:

• Become an expert in our highly advanced management solution and drive excellence in all implementation services
• Help each client implement our code throughout their websites, across marketing campaigns and perform quality checks to ensure that the implementation work has been completed successfully
• Be responsible for all technical aspects of the proposed solution working in close partnership with the Product Management, Engineering and Account Management team.

He/she must be a self-motivated individual who thrives in a fast-paced environment. The desired result should always be a high level of customer satisfaction. The qualified candidate will also have the opportunity to manage high-impact internal initiatives and projects to help take our business to the next level.

Duties

Responsibilities:

• Work on multiple projects, with a cross functional team of account managers and implementation
  • Design, build and deploy our products across new client sites
  • Validate and debug implementations and follow through on issues until resolved
  • Ensure marketing campaign tracking/reporting requirements are met
  • Create technical page-tagging strategies, Statement of Work and project documentation
  • Project manage the implementation and its stakeholders
• Communicate constantly with customers and managers throughout the project lifecycle and provide regular status updates
• Support client's developers and third parties throughout the implementation process
• Work with the Account Management and Product Management Team to improve processes and product

Requirements:

• BA/BSc degree or relevant industry experience
• At least 2 years Client or Professional Services experience
• Experiences with online marketing technology
• Strong verbal and written communication skills
• Project implementation and methodologies experience
• Competency in HTML/JavaScript, cookies, URL encoding and knowledge of online ad serving/ web analytics/affiliate platforms

Desired background:

• 2+ years: Ad ops / trafficking
• 2+ years: Web analytics / affiliate implementation
• Technical Account Management in the digital marketing industry

Job keywords/tags:  URL Encoding , Project Management , Reporting , HTML , JavaScript , Cookies , Ad Serving , Affiliate Platforms , Web Analytics